Last update effective as of: March 15, 2024

Who are we and how can you contact us?

In the context of your use of our website www.fishpro. cz (hereinafter referred to only as “Services” ) is us, i.e. ROAD ENTERTAINMENT s.r.o., with registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, ID number: 107 87 925 (hereinafter also referred to as ” FISHPRO” for simplicity ) , the administrator of your personal data. The administrator of personal data is the one who determines the purposes and means of processing, simply put, the one who decides why and how personal data is processed.

Below are our contact details in case you do not find answers to your questions in this document or do not understand some of the information provided.

E- ‑mail: teo@fishpro.cz
Phone: + 420602382599 (Mon-Fri 8:00–18:00)
Address: Velký Osek, V Zahradách 664, 281 51

What personal data do we process and how do we obtain them?

1. We obtain your personal data primarily from you:

When you make a reservation on our website
In order to be able to make a reservation through our services , we will need your contact information, especially your name and e- ‑mail. Every time you make a purchase through our Services, we record information related to the reservation (i.e. reservation history).

When using our Services
When using our services, certain information may be collected passively. This is primarily an IP address, browser type and type of operating system. We also use cookies and navigation data to collect information regarding the date and time of your visit and the information you searched for and displayed, information about your account and your orders, etc.

When communicating with you, or when you participate in our promotions and competitions,
we obtain your personal data when you communicate with us – whether it is communication via e- ‑mail, telephone, chat on our website or regular mail or communication via social networks or other electronic means of communication (in particular. WhatsApp, Viber, FB Messenger, etc.) (this is primarily your name, username and contact information). The same applies when you send messages through our Services, including reviews or feedback on our Services and ratings of your order.

Information You Provide About Other Persons
Before you provide us with personal information (such as a name or phone number) of a third party while using our Services, please make sure that such person agrees to the provision of their personal information and that you can provide it to us. You should also ensure that such a person understands how their personal data will be processed by us.

1. In some cases, we obtain your personal data from third parties.

If you decide to log in to our Services using external identity providers (e.g. social networks such as Facebook), you will thereby provide us with your name, e- ‑mail address, date of birth and other information that is available from your profile (and which you decide with us to share).

We also obtain personal data from publicly available sources , especially from social networks and the Internet, and from our own activities , primarily by evaluating and analyzing your personal data obtained from other, above-mentioned sources.

For what purposes do we process your personal data?

Delivery of the experience you have chosen, processing of your possible complaints, verification of the availability of the given service
We process your personal data for purposes related to the fulfillment of our obligation to deliver to you, which you have chosen on our website, in particular so that we can properly deliver them to you, communicate with You and handle any complaints.

Administration and improvement of our Services
Your data also serves us to manage, improve and develop our Services, among other things thanks to their analysis

Prevention of fraudulent behavior and fulfillment of legal obligations
We closely monitor how our Services are used to ensure a high level of personal data protection. We do this mainly to be able to detect and prevent fraud and abuse of our Services. And also so that you can use our services without any worries. In some cases, we process your personal data to comply with legal requirements.
For the stated purpose, we process personal data on the basis of the legal title of legitimate interest and on the basis of the legal title of the fulfillment of a legal obligation.

Feedback and important changes in the Services
We also use your personal data to get feedback from you on the functioning of our Services and to enable you to evaluate our services.
For the stated purposes, we process personal data based on the legal title of legitimate interest.

Personalization of our Services
We would like what we offer you through and in connection with our Services to correspond as much as possible to what you are really interested in. We can use your personal data to understand it better, or at least try to do so (through analysis and profiling). This also allows us to adapt our communication to you so that it is as relevant and interesting as possible for you. For the stated purpose, we process personal data based on the legal title of legitimate interest.

Marketing communications (direct marketing)
We also use your contact information to send you information about offers that may be of interest to you. For this purpose, we will contact you primarily via e- ‑mail, SMS or other electronic means of communication (especially via WhatsApp, Viber, FB Messenger, etc.). You can also set what you are interested in and what offers you wish to receive from us through your user account.
You can change the settings for the delivery of marketing messages at any time, primarily through your user account, by clicking on the “unsubscribe” link at the end of our e- ‑mail messages, or simply write us an e-mail at the address indicated above (in the case of a mobile device, by changing the settings).
For the stated purposes, we process personal data based on the legal title of legitimate interest.

Processing on the basis of consent
In some cases, we process your personal data on the basis of your consent – the purpose and other information regarding such processing are always stated in the information we provide you at the time we ask you for such consent.

The period for which we process and store your personal data
We process and store your personal data only as long as it is necessary for the purposes listed above, or as long as it is necessary to comply with legal requirements. After this period, we delete or anonymize the personal data. If we process your personal data based on a legitimate interest, the processing lasts as long as our legitimate interest lasts. You can object to the processing of your personal data based on the legal title of legitimate interest at any time.

Cookies and retargeting
On our website we use the so-called cookies, i.e. short text files that are saved on your computer when you load the fishpro website . Thanks to cookies, we can identify the way in which you work with the content of the website, and thus personalize our communication with you.
Consent to the placement of cookies is voluntary. You can block some or all cookies or delete those that have already been set. You can find detailed information about cookies and the possibility of blocking them in different types of web browsers at www.aboutcookies.org or on the websites of individual browsers. Keep in mind, however, that if you block or delete cookies sent from our website, which are absolutely necessary or ensure functionality and performance, it may not be possible to use the website.
Our website uses retargeting technologies provided by external advertising systems. This allows us to show visitors to our website who have already expressed an interest in our products, based on the use of cookies, our targeted advertisements in various advertising networks. You can unsubscribe from targeted advertising, for example, via these links: https://o.seznam.cz/personalizace-obsahu-a-reklamy/ , https://adssettings.google.com and https://www.criteo.com /privacy/ .

How do we process your personal data and how are they secured?

Personal data is processed manually and automatically in electronic information systems, in electronic or paper form. Your personal data is primarily processed by our employees and processors. We have taken appropriate organizational and security measures to protect your personal data from any accidental loss, destruction, misuse, damage and unauthorized or illegal access. We have entered into relevant contracts with the processors who process your personal data for us as administrators so that adequate protection of your personal data is guaranteed. Employees and processors involved in the processing of your personal data are bound by confidentiality.

What are your rights in the area of personal data protection?

In addition to the above rights, you also have the right to object to the processing of your personal data. An objection can be raised when the legal basis for the processing of personal data is the legitimate interest of the administrator or a third party (or when the legal basis for the processing is the performance of a task carried out in the public interest or in the exercise of public authority).

You can also object if we process your data for direct marketing purposes (on the basis of a legal title of legitimate interest), including profiling with the aim of finding the most suitable and interesting offers for you.

If you object to the processing, we will not process your personal data further, until we prove serious reasons for the processing that outweigh your interests or rights and freedoms. If you object to processing for direct marketing purposes (including profiling), we will stop processing your personal data for this purpose without further ado.

At any time during the processing of your personal data, you can use the following rights:

1. a) Right of access. You have the right to obtain confirmation of whether and what kind of personal data we process, including the right to copies of the personal data we process. Please take into account that it will not be possible to disclose such information that would endanger our trade secrets or the rights of third parties.
2. b) Right to correction and addition. If you find that your personal data that we process is inaccurate or incomplete, you have the right to ask us to correct and update it.
3. c) Right to erasure. In some cases, you have the right to contact us with a request to delete your personal data that we process. Please take into account that it is not always possible to delete personal data, especially not if the processing takes place for a legitimate purpose and in accordance with the regulations for the protection of personal data.
4. d) The right to limit processing. In some cases, e.g. in case you question the accuracy, legality or our need to process your personal data, you have the right to ask us to limit the processing of your personal data. If we comply with your request, we will limit the processing of personal data to the necessary minimum (and as a rule we will not actively process the data further). We will note in our systems that the data is subject to a restriction. If the restriction is lifted and we intend to continue processing your personal data, we will inform you in advance.
5. e) Right to portability. You have the right to request that we transfer your personal data that you have provided to us and that we process (in a commonly used and machine-readable format) to a third party (another data controller) that you specify in your request. Please take into account that you can exercise this right only if we process your personal data based on your consent or for the purposes of fulfilling the contract and at the same time the processing is automated.
6. f) The right to file a complaint with the supervisory authority. If you believe that there has been a violation of the obligations stipulated by the legal regulations for the protection of personal data, you have the right to file a complaint with the Office for Personal Data Protection or with another authority of a member state of the European Union, which is entrusted with the supervision of compliance with obligations in the field of personal data protection. We care about you, so we will be very happy if you contact us directly before filing a complaint and thus give us the opportunity to resolve everything directly with you

How can you exercise your rights?
If you decide to exercise any of the above-mentioned rights against us, please write us a message at the e ‑-mail or postal address mentioned above. Please note that if you exercise your right, we need to be sure of your identity. Therefore, in some cases we may ask you to document it. In the case of exercising any of the above-mentioned rights, we will inform you in writing without undue delay about the method of handling your request.

Changes to the information on the processing of personal data
We may modify or update this information on the processing of personal data in the future. If we make changes, you will find out, among other things, by updating the date of the last modification mentioned at the beginning of this information. If we make changes that could have a significant impact on your privacy, we will also notify you of this in another appropriate way (e.g. by e- ‑mail or a notice placed in the environment of our Services). We recommend that you read the information on the processing of personal data regularly, so that you are informed about how we process your personal data and how you can protect your privacy.